It turned out the commissionaire was watching news on a four-inch, black-and-white TV with an antenna and did not look up other than to tell me there was a plane crash in New York at the World Trade Centre. Other folks soon joined us and this small group stared intently at the grainy picture as the second plane flew into the South Tower. I remember well the silence, no sound whatsoever except exclamations of horror at the scenes of destruction and chaos.
Another shock greeted me at the door to my building. The doors were locked and guarded. I eventually made it through the front doors of the building, walked the deserted halls and arrived at my office. The only sound to be heard was TVs ... not a word from my staff watching CNN and other channels in mute horror. No one had any information about what was happening in Canadian airspace or buildings. My boss was in an emergency meeting and absolutely no information came my way as the hours unfolded.